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Managing Emotion, Conflict and Change
If nothing on this earth is certain, except death and taxes, then why do we are we still affected by 'anger' in all forms in our lives?
No doubt, there's benefits of having highly strung-emotions at times, but if 'anger' is constantly pounding you like a predator chasing its prey mercilessly, it can be an incredibly damaging force; costing us their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively.
By the end of the course, delegates will learn to:
- understand themselves and emotions better
- discover the root cause of anger and be aware of the triggers for negative emotions
- realise that the negative emotion is just a manageable 'temporary state'
- manage anger and other negative emotions before they go uncontrollable
- control the situation or people who are experiencing 'anger'
- maintain calm and contain professional service with unreasonable customers
- deal with self-inflicted anger
- flush and get rid of the toxic emotions bottled up in our bodies
- relax and react differently to cope with anger when it arises in future
For details, please log on to http://itrainingexpert.com/course-calender.asp
(In-house training can be arranged upon request)
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Kuala Lumpur - Wilayah Persekutuan
Managing Emotion, Conflict and Change
Managing Emotion, Conflict and Change
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